CALL US ON 01236 324 207

Terms & Conditions

  1. Shipping & Delivery
  2. Packaging
  3. Returns & Replacements
  4. Ordering
  5. Privacy Policy & Security
  6. Payment, Pricing & Promotions
  7. Ordering &Viewing Orders
  8. Updating Account Information



Shipping & Delivery

Cost

No charge for orders over £60 to Mainland UK

Scottish Mainland

Mon-Fri Up to 6pm &pound4.00 + VAT £4.80

Post codes UK mainland where premium rate applies:

Premium rate &pound11.00 + VAT &pound13.20

  • IV - All Post Codes

  • PA 28 -38,

  • PH19-41, PH49-50

We can deliver throughout the UK.

Areas that currently require additional courier costs:

  • (Scotland PA41 & Above, ZE all, HS all, KW all, GY all & JE all)

  • England & Northern Ireland.

 

Packaging

Polystyrene cool boxes are packed with gel ice to ensure your delivery is kept cool for up to 48hours after dispatch. We endeavor to deliver within 12hrs of dispatch giving you reassurance of freshness at all times.

The polystyrene box is leak proof and offer durability for the delivery of your goods. Our ice packs are made with a water based gel, which is frozen and packed with the meat.

 

Returns & Replacements

While we hope you'll be happy with the items you have ordered from our website, you may need to return them sometimes. If you do, you can hand any faulty or poor quality goods back to the driver at the time of delivery. The delivery box can be opened and inspected without breaking any seal on any individual products preventing any contamination. If this is pierced or broken by you the perishable item is non-returnable beyond this point.

Alternatively please contact our customer service team at orders@smithsdirect.co.uk to discuss faulty or poor quality items. We will be happy to discuss your options at this point.

Changed your mind?

That's no problem, we're happy to offer a full refund on most products. For perishable items the cancellation period and your right to cancel ceases at the point of dispatch.

Receiving your refund

If you've handed the item(s) back to the delivery driver, we'll arrange for a refund.
We'll refund your money in the same way you paid for your product.
•    By credit or debit card - Your money will go back onto the same card. Allow 3-5 working days for the refund to show in your account.
If your item was purchased at an offer price, your refund will be based on that promotional price.

Your statutory rights

Do not worry, nothing in this policy affects your statutory rights. The simplest way to return your items is as mentioned above

Privacy Policy & Security

Privacy Policy

Smiths Direct are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future.

We do not release your information to third parties. We guarantee you will not receive emails from a third party as a result of buying from Smiths Direct

The type of information we will collect about you includes:

    your name
    address
    phone number
    email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please contact us.

Security

Smiths Direct provides the customer with a secure payment system by Paypal that meet all requirements issued by consumer protection and law. We regularly review the security of the system and follow the strict instructions of Paypal. If you have any queries about the security of the system please contact orders@smithsdirect.co.uk.

Payment, Pricing & Promotions


You can pay by any American Express, Mastercard or Visa credit card, Maestro or Delta debit card using paypal gateway. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. You will not be charged until your order is ready for dispatch.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

We accept orders only from Web browsers that permit communication through Paypal Gateway technology.

Ordering & Viewing Orders

1. Pick your perfect meat
We've grouped all our products into easy to browse categories such as beef, lamb, pork and Specials on the top of every page.

 2. Filling your basket
To add an item to your basket simply click on the "ADD TO BASKET" button .

 3. Checkout
Finished shopping? Click on "Checkout" and you will be taken to your order summary. Here you will have the opportunity to amend your order and enter a promotional offer code, if you have one.


4. Register or Login
You will now need to either register (if you are a new smithsdirect.co.uk customer) or, if you are a returning customer, you will need to log in.

New customers will need to enter their personal details such as name, email address and password. These will be your login details for any future orders you place.

    
 5. Billing Address / Delivery Address
Using the postcode look-up is the easiest way to enter your billing address (this needs to be the payment card holders address). You can also enter a different delivery address, if required.

 
6. Delivery Method
Select your delivery instructions from the drop down list to assist our couriers with your delivery should you not be in. Then select the day you would like your order delivered, also selecting if you would like standard delivery, or choose.

8. Payment details
You will now need to enter your payment details to complete your order. You will then have a final chance to review and amend your order before payment is taken.

You are now well on your way to enjoying the best gourmet meat you have ever tasted guaranteed.

Our Delivery Information page will explain how your order will arrive, direct to your door.
Alternatives to ordering online
The easiest and most convenient way to order is here on our website. However, should you want to speak to someone direct, or would rather order by post, then the details you need are below.

Order by phone
It's quick and easy to order by phone. Simply call us on 01236 324 207.

Updating Account Information

You can update your details any time. Just simply click Log In and on the right side you will find all information you need.