CALL US ON 01236 324 207

Privacy Policy

Privacy Policy

We understand the importance of keeping your personal information safe and secure.

This Privacy Notice in accordance with General Data Protection Regulation (GDPR) describes the following:

  • What personal information is being collected
  • How is it being collected
  • How will it be used
  • Who do we share it with
  • How we keep it safe
  • How long we store it

What personal information do we collect?

We would gather the below personal information from you.

  • Name
  • Address
  • Phone number
  • Email address

We will never collect sensitive information about you without your explicit consent.

How do we use your personal information?

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. With your consent we may use your data to partake in customer satisfaction surveys and process your data for targeted marketing campaigns. Please note that we do not release your information to third parties.

How do we collect your personal information?

 

We collect personal information directly from you by:

-          Telephone

-          Entering your details on our website

-          Entering your details on Social Media websites for instance Facebook

 

How do we keep your personal information safe?


We have a number of appropriate measures and processes in place to keep your data safe and secure. We are dedicated to protecting your information from being accidently lost, used, altered or disclosed in an unauthorized way. We have put in place procedures to deal with security breach. Smiths Direct provides the customer with a secure payment system by Paypal that meet all requirements issued by consumer protection and law. We regularly review the security of the system and follow the strict instructions of Paypal. If you have any queries about the security of the system please contact orders@smithsdirect.co.uk.


How long do we store your personal information?
We will store your personal information for as long as it is deemed necessary. If we do not have any meaningful contact with you (verbal or written communication) over a period of two years we will delete your personal data.

How can you access, update or retrieve your personal information that you have given to us?
The information we hold about you must be accurate and current. It is your responsibility to update us with any changes please keep us notified if your personal information changes.
Individual rights in regards to personal information.

Under certain circumstances, by law you can exercise the right to

  • Request access to your personal information
  • Request updates/ changes to your personal information
  • Restrict processing of your personal data
  • Request transmission of your personal data information to another party
  • Request removal of your personal information
  • Log a compliant with a supervisory authority
  • Withdraw consent at anytime

If you would like to withdraw your consent, please contact Smiths Direct.

Cookies Policy

A cookie records your website usage and activity which is stored on your computer’s hard drive.

How do we use cookies?

To monitor your activity on our website. This allows us to understand how you use our site and identify trends which enables us to improve our website.

How to get in touch with us

Please see our contact details below.
Call us on 01236 324 207 or email accounts@smithsdirect.co.uk