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Frequently Questioned Answers

How long will my delivery stay fresh for?

All of our produce will arrive to you fresh, we never freeze our meat. Each item will have a specific best before date. Also our unique ‘stay cool’ delivery box will keep the produce chilled for up to 48 hours.

How long can my order stay in the box without spoiling?

Our unique ‘stay cool’ boxes will keep the produce fresh for 48 hours. Why not have deliveries to work or to friends and family? The box will stay fresh until such a time you can take it home.

How long will my order stay fresh after delivery?

As our produce is never frozen, you can pop it straight in to the fridge, where it will last for up to a week. Again as it's never frozen, you can freeze your items for use at a later date.

Who will deliver my order?

We have a large fleet of Smiths Artisan Butchers refrigerated vehicles. For our customers further afield we will arrange with a local courier. We will keep you up to date with the order throughout the full process, covering dispatch and estimated delivery time on your chosen date.

What if I can’t find what I’m looking for?

Smiths are more than happy to source more unusual items, if we don’t already offer it. Feel free to call our order hotline or drop us an email. 0141 3759440 orders@smithsdirect.co.uk